Shipping Protection
Shipping Protection
Refund Policy
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@myvolleybox.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@myvolleybox.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@myvolleybox.com.
Shipping Policy
Shipping Policy
At Certified Excellence our goal is to bring you the products you order as quickly as we can. Every day, we do our best to deliver to hundreds of customers across the world on time.
Your order delivery is divided into two phases:
- Processing time: This includes order verification, securing stocks, and quality checks. All orders are sent to the manufacturer for dispatch within 1-5 business days after the order is placed.
- Shipping time: Your order will be delivered in 3-4 business days per USPS shipping.
Let customers speak for us
from 109 reviewsShe was SO EXCITED when her box arrived she almost fell running to get it!! She already used the hair ties and is already waiting for the next box! Hopefully we get the September box since we just signed up!! I have a video BUT it’s being elusive!! It’s on IG though!!
I love gettong my volleybox every month! It not only get me what i need, but i swear they know when i run out! Love the T shirts for training, all the tape, chapstick, grips, literally everything i need for my bag. My parents love it because they know im never without. Definitely worth it! My favorite thing has to be my collapsible waterbottle...i want more!
We received our first MyVolley box in the mail this week! Let me first say, it was BURSTING at the seams with goodies. Coincidentally, the day we received the box, my daughter had sand volleyball practice. She wore her new shirt, used her slick stick, secured her hair with her new gold clip and the cold towel all came in so handy!!
Let me tell you, mom to mom, if you’re considering the box - don’t. JUST GET THE BOX. It’s amazing! Already ready for next month!!!
I got the July box and I use the contents of the box multiple times every day! Not only is the box full of great volleyball training items it’s full of fun accessories and great themed products. The box is super cute but the shirts are adorable as well! I would 100% recommend this box to anybody and everybody who loves volleyball as much as me!
Have you seen what’s in the latest box? I’m in love with the everything including the hair wax and setter bands. As a setter this stuck to my heart!! Truly things that I know I will use and share with my teammates.